Danielle Valle Gilchrist, MBA
About Danielle Valle Gilchrist, MBA
Danielle Valle Gilchrist, MBA, serves as the Director of Customer Success at Catchafire, where she has worked since 2024. With over 15 years of experience in social impact and expertise in customer relationship management, she has significantly contributed to community engagement initiatives and nonprofit value creation.
Work at Catchafire
Danielle Valle Gilchrist serves as the Director of Customer Success at Catchafire, a position she has held since 2024. In this role, she focuses on enhancing customer relationships and ensuring successful engagement with the platform. Under her leadership, Catchafire has facilitated over 1 million volunteer hours donated, contributing significantly to community impact. Danielle's work has also resulted in the creation of over $250 million in value for nonprofits, showcasing her commitment to social impact and community engagement.
Previous Experience
Prior to her current role, Danielle held various positions that contributed to her extensive experience in customer success and community engagement. She worked at Benevity as Senior Manager of Enterprise Sales and later as Leader of Client Success. Her tenure at Blue Shield of California as Program Manager for Employee Volunteerism & Giving saw her achieve an 80% employee participation rate in giving and volunteering programs. Danielle also served as Director of City Hall to Go for the City of Boston, where she developed programs to enhance community engagement.
Education and Expertise
Danielle holds a Master of Business Administration (MBA) in Public and Nonprofit Management from the Questrom School of Business at Boston University, where she studied from 2015 to 2017. She also earned a Bachelor's degree in Political Economy from Georgetown University, completing her studies from 2007 to 2010. Danielle's educational background supports her specialization in cross-functional leadership and strategy within the SaaS software industry, as well as her expertise in customer relationship management and customer lifecycle management.
Background
Danielle Valle Gilchrist has over 15 years of experience in social impact, with a career that spans various roles in nonprofit and corporate sectors. Her early career included positions such as Assistant to the CEO at Reach Out and Read and Labor Policy Intern at the U.S. House of Representatives. She has also worked as a Fellow in Nonprofit Effectiveness at The Boston Foundation and as a Consultant at Carol Cone ON PURPOSE. Danielle's diverse background has equipped her with a unique perspective on community engagement and employee volunteerism.
Personal Interests
Outside of her professional commitments, Danielle enjoys reading, spending time outdoors, and engaging with her young family. These personal interests reflect her values of community and connection, which align with her professional focus on fostering altruistic behaviors and community engagement.