Aditya Kapur
About Aditya Kapur
Aditya Kapur is an Engineering Manager specializing in Engineering Escalations at Catchpoint, where he has implemented significant improvements in bug triage and automation processes. He has a diverse background in software engineering, having held various roles at notable companies such as Microsoft, Citrix, and Dell EMC.
Work at Catchpoint
Aditya Kapur has been serving as the Engineering Manager for Engineering Escalations at Catchpoint since 2021. In this role, he has enhanced the Engineering Escalation Process, achieving a 40% reduction in bug triage time. He has also automated infrastructure setup using Vagrant, Docker, and Kubernetes, which has led to a reduction in investigation time by 0.5 days. Kapur has implemented PowerBI dashboards to achieve 100% tracking of OKRs and escalation metrics, demonstrating his focus on operational efficiency and performance metrics.
Education and Expertise
Aditya Kapur completed his Bachelor of Engineering in Computer Science at Hindu College of Engineering from 1999 to 2003. He also attended Prabhu Dayal Public School, where he studied Science and achieved his High School certification. His educational background provides a strong foundation for his technical expertise in software engineering and escalation management.
Background
Aditya Kapur has a diverse professional background with experience in various technology companies. He began his career as an IT Executive at iGATE Global Solutions from 2004 to 2005. He has held multiple roles at Microsoft, including Support Engineer and Support Escalation Engineer, from 2005 to 2011. His tenure at Citrix included positions as Software Maintenance Engineer, Senior Software Engineer, and Staff Software Engineer from 2011 to 2017. He has also worked at Dell EMC and Qubole in various engineering roles.
Achievements
Throughout his career, Aditya Kapur has made significant contributions to the organizations he has worked for. He specialized as a Subject Matter Expert for CIFS/SMB, LSASS, and PKI infrastructure at Microsoft. At Dell EMC, he increased the SDL maturity metric by 60% through security testing and threat modeling enhancements. Additionally, he reduced the engineering escalations load by 30% by creating and managing a Sustenance Engineering team at Qubole, showcasing his leadership and technical skills.