Alexa Dufault
About Alexa Dufault
Alexa Dufault is an Enterprise Customer Success Manager at Catchpoint, where she has worked since 2019. She holds a Master of Science in Market Research and Analytics from Southern New Hampshire University and a Bachelor of Science in Marketing from the University of New Hampshire.
Work at Catchpoint
Alexa Dufault has been serving as an Enterprise Customer Success Manager at Catchpoint since 2019. In this role, she focuses on ensuring customer satisfaction and success by leveraging her expertise in client management and digital services. Her responsibilities include managing enterprise accounts, addressing client needs, and driving product adoption. Based in Boston, MA, she has contributed to enhancing customer relationships and optimizing service delivery.
Education and Expertise
Alexa Dufault holds a Master of Science (MS) in Market Research and Analytics from Southern New Hampshire University, where she studied from 2016 to 2018. Prior to this, she earned a Bachelor of Science (BS) in Marketing from the University of New Hampshire - Whittemore School of Business and Economics, completing her degree from 2008 to 2012. Her educational background provides her with a strong foundation in market analysis and customer engagement strategies.
Background in Digital Client Services
Before joining Catchpoint, Alexa Dufault worked at Epsilon for three years as an Account Manager in Digital Client Services, from 2016 to 2019. She previously held the position of Account Executive in the same department from 2014 to 2016. Her experience at Epsilon involved managing client accounts and delivering digital marketing solutions. Earlier in her career, she worked as a Marketing Assistant at DSCI Corporation from 2012 to 2014, where she gained valuable insights into marketing operations.
Professional Experience Timeline
Alexa Dufault's professional journey includes significant roles in marketing and client services. She began her career as a Marketing Assistant at DSCI Corporation from 2012 to 2014. Following this, she worked at Epsilon as an Account Executive from 2014 to 2016 and then as an Account Manager from 2016 to 2019. Since 2019, she has been with Catchpoint as an Enterprise Customer Success Manager. This timeline reflects her progression in the field of customer success and digital marketing.