Ali Syed
About Ali Syed
Ali Syed is a Technical Account Manager at Catchpoint, with a background in network engineering and expertise in troubleshooting Cisco proxy servers. He has worked in various roles across different companies, including In2IT Technologies and Capgemini Engineering, and holds a Bachelor of Technology in Computer Science.
Work at Catchpoint
Ali Syed has been employed at Catchpoint as a Technical Account Manager since 2021. In this role, he focuses on providing technical support and account management services to clients. His responsibilities include ensuring optimal performance of network monitoring solutions and addressing client inquiries related to network performance and troubleshooting.
Previous Experience in Network Engineering
Prior to his current position, Ali Syed worked at Capgemini Engineering as a Cisco TAC from 2019 to 2021. In this role, he specialized in technical assistance for Cisco products. He also worked at In2IT Technologies Pvt. Ltd. as a Network Engineer from 2018 to 2019, where he gained experience in network engineering. His initial role at In2IT was as a Network Engineer Trainee for three months in 2018.
Education and Expertise
Ali Syed holds a Bachelor of Technology (B.Tech) in Computer Science from Uttar Pradesh Technical University, where he studied from 2011 to 2017. He also completed his Senior Secondary School education at Aligarh Muslim University from 2007 to 2010 and attended the same university for his High School education from 2006 to 2007. His expertise includes troubleshooting Cisco proxy servers, network function virtualization (NFV), and proficiency in Python and Linux operating systems.
Technical Skills and Specializations
Ali Syed possesses a range of technical skills, including troubleshooting MPLS-based Layer 2 and Layer 3 VPNs. He is skilled in synthetic monitoring and real user monitoring (RUM). His background includes routing and switching network operations center (NOC) operations, specifically with Cisco and Huawei technologies. Additionally, he has experience in parsing SHA-256 hashes in reverse and exploring alternative pathways.