Anil Kumar
About Anil Kumar
Anil Kumar is a Data Provisioning Analyst with extensive experience in telecommunications. He currently works at Tangoe India Softek Services Private Limited and Catchpoint, where he manages client requests and ensures effective communication and service delivery.
Work at Catchpoint
Anil Kumar has been employed at Catchpoint as a Data Provisioning Analyst since 2019. In this role, he conducts manual testing for Tangoe platforms, contributing to the internal quality assurance processes. His responsibilities include receiving, validating, processing, and releasing client requests to the intended service providers, which ensures efficient order management. Anil engages in direct client management and reporting, maintaining effective communication and service delivery.
Experience at Tangoe India Softek Services Private Limited
Anil Kumar has worked at Tangoe India Softek Services Private Limited as a Provisioning Analyst since 2016. Over his eight years in this role, he has played a key role in interpreting, validating, and delivering end results on telecom order requests. His efforts enhance customer satisfaction by ensuring that client requests are managed effectively and efficiently. He interfaces directly with vendors and other service providers on behalf of clients, facilitating seamless service provision.
Previous Role at Turning Point Software Solutions
Before his tenure at Tangoe, Anil Kumar worked at Turning Point Software Solutions Private Limited as a Provisioning Analyst from 2013 to 2016. During this three-year period, he developed skills in managing multiple disciplines within the telecommunications sector, including Voice, Data, and Hardware. His experience in this role laid the foundation for his current responsibilities in data provisioning and client management.
Education and Expertise
Anil Kumar holds a Master’s Degree in Computer Applications from Annamalai University, where he studied from 2014 to 2016. Prior to this, he achieved a Bachelor of Computer Applications from Govt. Boys Hr. Sec. School, completing his studies from 2010 to 2013. His educational background supports his expertise in managing telecommunications services and contributes to his analytical capabilities in data provisioning.
Background in Telecommunications
Anil Kumar possesses extensive experience in the telecommunications sector, specializing in managing various disciplines such as Voice, Data, and Hardware. His role involves identifying and resolving issues that may hinder service delivery, ensuring that service providers remain accountable to their commitments. This background equips him with the necessary skills to enhance customer satisfaction and streamline service processes.