Arpit Shakya
About Arpit Shakya
Arpit Shakya is a Technical Account Manager at Catchpoint in Bengaluru, Karnataka, India, with five years of experience in the role. He previously worked as a Technical Solutions Engineer at Akamai Technologies, where he specialized in internet technologies and provided expertise on various Akamai products.
Work at Catchpoint
Arpit Shakya has been serving as a Technical Account Manager at Catchpoint since 2019. In this role, he has demonstrated a strong ability to work cross-functionally with various teams to ensure excellent customer service. His responsibilities include managing customer accounts and providing technical support, which involves addressing complex issues and enhancing client understanding of Catchpoint's services.
Previous Experience at Akamai Technologies
Before joining Catchpoint, Arpit Shakya worked at Akamai Technologies as a Technical Solutions Engineer from 2017 to 2019. He served as a Subject Matter Expert for multiple Akamai products and services, focusing on internet technologies. His role included leading escalation points and managing complex technical issues related to Akamai's web experience products.
Education and Expertise
Arpit Shakya earned a Bachelor's Degree in Computer Science from AKTU, where he studied from 2012 to 2016. Prior to this, he attended ST MARYS INTER COLLEGE from 1999 to 2012. His educational background has equipped him with strong skills in networking and security technologies, including SSL, HTTP, DNS, and Certificates.
Technical Skills and Training
Arpit possesses extensive experience in managing and resolving technical support and infrastructure issues for customers using Akamai products. He has provided both on-site and virtual product training to Premium Support customers, enhancing their understanding and effective use of Akamai solutions. His expertise in planning, scheduling, and implementing Akamai solutions further supports his technical account management role.