Bob Ruggiero
About Bob Ruggiero
Bob Ruggiero serves as the Employee Experience Services Director at Catchpoint, where he has worked since 2021. He has extensive experience in digital experience monitoring and customer success, having held various roles at companies such as Aternity, Riverbed Technology, and Compuware.
Work at Catchpoint
Bob Ruggiero serves as the Employee Experience Services Director at Catchpoint, a role he has held since 2021. In this position, he focuses on enhancing the digital experience for employees by leveraging Catchpoint's Unified Platform for Digital Experience Monitoring. His responsibilities include proactively monitoring, analyzing, and troubleshooting digital services to ensure optimal performance and user satisfaction.
Previous Experience at Aternity
Prior to his current role, Ruggiero worked at Aternity, where he held multiple positions. He served as a Technical Account Manager from 2012 to 2016, and later as the Director of Global Customer Success and Professional Services from 2020 to 2021. His tenure at Aternity spanned four years in total, during which he contributed to improving customer success strategies.
Career Background in Technology
Ruggiero has extensive experience in the technology sector. He worked at Riverbed Technology as a Professional Services Manager from 2016 to 2020. His earlier roles include positions at Compuware as a Technical Account Manager and at Empirix, where he served as Manager of North America Sales Engineers and Senior Expert Services Consultant. His career spans over two decades, focusing on customer success and technical account management.
Education and Expertise
Bob Ruggiero earned a Bachelor of Science (B.S.) degree in Sports Management from Ithaca College, where he studied from 1994 to 1998. His educational background complements his professional expertise in managing and monitoring the digital experience of users, particularly in the Application Delivery Chain. His knowledge in this area supports his current initiatives at Catchpoint.
Early Career and Roles
Ruggiero began his career in technology at Segue Software as a Technical Sales Engineer and later held various roles at Empirix and Oracle. His early experiences laid the foundation for his expertise in technical account management and customer success, which he has built upon throughout his career in the industry.