Jaclyn N. Hernandez
About Jaclyn N. Hernandez
Jaclyn N. Hernandez is an Enterprise Customer Success Manager at Catchpoint, where she has worked since 2021. She has a background in finance and customer success, with previous roles at FactSet, Gartner, and The Walt Disney Company.
Work at Catchpoint
Jaclyn N. Hernandez has been serving as an Enterprise Customer Success Manager at Catchpoint since 2021. In this role, she focuses on ensuring customer satisfaction and success for enterprise clients. Her experience in customer success and consulting positions her to effectively address client needs and enhance their experience with Catchpoint's services. She operates from Florida, United States.
Previous Experience at FactSet
Prior to her current role, Jaclyn Hernandez held multiple positions at FactSet. She began as an Investment Consultant from 2016 to 2017, then advanced to Senior Investment Consultant from 2017 to 2018. Following that, she served as a Client Consulting Manager from 2018 to 2019. Her tenure at FactSet provided her with extensive experience in client management and investment consulting.
Experience at Gartner
Jaclyn Hernandez worked at Gartner as a Client Success Manager from 2019 to 2021. In this position, she was responsible for managing client relationships and ensuring the successful implementation of Gartner's services. Her role involved collaborating with clients to meet their needs and improve their overall experience.
Education and Expertise
Jaclyn Hernandez earned her Bachelor of Science (BS) degree from Florida State University, where she studied Finance and also completed a Minor in Economics from 2010 to 2014. She furthered her education by obtaining a Master's degree in Finance from the same institution from 2014 to 2015. Her academic background provides a solid foundation for her roles in customer success and investment consulting.
Early Career at Florida State University and The Walt Disney Company
Jaclyn Hernandez began her career as an Admissions Database and Correspondence Student Assistant at Florida State University from 2012 to 2014. Following her studies, she worked as an Accounts Payable Specialist at The Walt Disney Company from 2015 to 2016. These early roles contributed to her skills in administration and finance.