Naina Thota
About Naina Thota
Naina Thota is an Enterprise Customer Success Manager with over five years of client-facing experience in the SaaS industry. She has a background in Biology and has held various roles at FactSet and Catchpoint, focusing on driving value and business growth for enterprise clients.
Work at Catchpoint
Naina Thota currently holds the position of Enterprise Customer Success Manager at Catchpoint, a role she has been in since 2022. In this capacity, she focuses on driving value for enterprise clients, identifying gaps in service, providing return on investment (ROI), and ensuring client retention and growth. Prior to this role, she served as a Customer Success Manager at Catchpoint from 2021 to 2022, where she developed her skills in client engagement and support.
Previous Experience at FactSet
Naina Thota has extensive experience at FactSet, where she worked in various roles from 2018 to 2021. She began as a Client Solutions Associate in Norwalk, CT, for one year. She then advanced to the position of Investment Management and Banking Consultant for 10 months in 2019, followed by a role as Senior Investment Management and Banking Consultant from 2020 to 2021 for eight months. Her time at FactSet contributed to her expertise in client management within the financial services sector.
Education and Expertise
Naina Thota earned a Bachelor of Science (BS) degree in Biology/Biological Sciences from Union College, where she studied from 2013 to 2017. Her educational background in a STEM field, combined with her experience as a college athlete, provided her with a strong foundation for her transition into the Customer Success sector of the SaaS industry. She has accumulated over five years of client-facing experience, which enhances her capabilities in managing enterprise client relationships.
Leadership Experience
During her time at Union College, Naina Thota served as Chapter President of Gamma Phi Beta from 2016 to 2017. In this leadership role, she developed skills in team management and organizational leadership. Her experience in this position complements her current role in Customer Success, where she focuses on enhancing team morale and driving client engagement.
Professional Skills and Attributes
Naina Thota is recognized for her ability to drive value for clients and enhance team dynamics. She focuses on identifying service gaps, providing ROI, and ensuring the retention and growth of enterprise clients. Additionally, she is known for her ability to provide comedic relief to coworkers, contributing to a positive work environment and team morale.