Sam Daniel
About Sam Daniel
Sam Daniel is a Digital Performance Specialist currently employed at Catchpoint in Bangalore Urban, Karnataka, India. With a background in customer service and expertise in web performance optimization, he has previously held positions at Cognizant and IBM.
Work at Catchpoint
Sam Daniel has been employed at Catchpoint as a Digital Performance Specialist since 2021. In this role, he focuses on enhancing digital web performance, specifically optimizing website speed and reliability. His work contributes to improving the overall user experience and ensuring that web applications operate efficiently.
Previous Experience at Cognizant
Before joining Catchpoint, Sam Daniel worked at Cognizant in various capacities. He served as a Senior Process Executive from 2017 to 2019 for two years in Bengaluru, Karnataka, India. Additionally, he worked briefly as a Website Optimization Speed Specialist in 2017 for one month, where he likely focused on improving website performance metrics.
Technical Support Role at IBM
Sam Daniel gained experience as a Technical Support Engineer at IBM from 2016 to 2017 for one year in Bengaluru, Karnataka, India. This role involved providing technical assistance and support, which helped him develop skills in addressing client needs effectively.
Education and Expertise
Sam Daniel holds a Bachelor of Science (B.Sc.) degree in Information Technology from CMS College of Science and Commerce, where he studied from 2013 to 2016. He also completed courses in CCNA and MCITP at ZOOM Technologies from 2014 to 2015. His educational background supports his expertise in digital web performance and programming languages such as Java and C.
Background in Customer Service
Sam Daniel has a background in customer service, which enhances his ability to effectively address client needs in technical support scenarios. This experience is valuable in his current role, where understanding user requirements is crucial for optimizing digital performance.