Joel Urbanowicz
About Joel Urbanowicz
Joel Urbanowicz serves as the Senior Director of Digital Workplace Services at Catholic Relief Services, where he has worked since 2021. He holds a Bachelor of Arts in Telecommunications from Michigan State University and a Master of Science in Management from Arizona State University, along with certifications in ITIL v3 Foundation and COBIT v4.1.
Work at Catholic Relief Services
Joel Urbanowicz serves as the Senior Director of Digital Workplace Services at Catholic Relief Services. He has held this position since 2021, contributing to the organization's digital infrastructure and workplace efficiency. His role involves overseeing the management of IT services and ensuring that digital tools support the organization's mission effectively. Based in Baltimore, Maryland, he plays a key role in enhancing the technological capabilities of the organization.
Education and Expertise
Joel Urbanowicz has a solid educational background in telecommunications and business management. He earned a Bachelor of Arts in Telecommunications from Michigan State University, studying from 1999 to 2003. He furthered his education at Mesa Community College from 2006 to 2008. Joel completed his academic journey with a Master of Science in Management from the W. P. Carey School of Business at Arizona State University, where he studied from 2009 to 2010. His expertise includes IT Service Management, particularly in Configuration, Change, Incident, and Problem management.
Professional Experience
Joel Urbanowicz has extensive experience in designing and managing data centers and IT assets, particularly in raised-floor environments. His professional background includes a focus on optimizing IT infrastructure to enhance operational efficiency. This experience equips him with the skills necessary to manage complex IT environments effectively, ensuring that organizational needs are met through robust digital solutions.
Certifications
Joel Urbanowicz holds certifications in ITIL v3 Foundation and COBIT v4.1. These certifications demonstrate his commitment to best practices in IT service management and governance. The ITIL certification focuses on aligning IT services with the needs of the business, while COBIT provides a framework for developing, implementing, monitoring, and improving IT governance and management practices.