Kimberly Fisher Parks
About Kimberly Fisher Parks
Kimberly Fisher Parks serves as the Director of Global End User Computing & Support Services at Catholic Relief Services, a position she has held since 2020. With over a decade of experience in IT service management, she has previously held leadership roles at organizations such as Allegis Group and Frederick Community College.
Current Role at Catholic Relief Services
Kimberly Fisher Parks serves as the Director of Global End User Computing & Support Services at Catholic Relief Services. She has held this position since 2020, contributing to the organization for four years. In this role, she oversees the management and implementation of end-user computing strategies and support services, ensuring efficient IT operations across the organization.
Previous Experience at Catholic Relief Services
Prior to her current role, Kimberly Fisher Parks worked at Catholic Relief Services as the Global IT Service Desk Manager from 2015 to 2020. During her five years in this position, she managed the IT service desk operations, focusing on enhancing service delivery and user satisfaction within the organization.
Experience at Allegis Group
Kimberly Fisher Parks was employed at Allegis Group as the Service Desk Manager from 2012 to 2015. In this role, she managed service desk operations in the Baltimore, Maryland area for three years, where she was responsible for overseeing support services and improving operational efficiency.
Background in Educational Support Services
Before her tenure at Allegis Group, Kimberly Fisher Parks worked at Frederick Community College as the Director of Instructional and Administrative Support Services from 2005 to 2012. Over her seven years in this role, she was responsible for managing support services that facilitated educational operations.
Certifications and Expertise
Kimberly Fisher Parks holds several professional certifications, including Project Management certification, ITIL v3, and HDI Support Center Manager certifications. These credentials demonstrate her expertise in project management, IT service management, and support center operations, reflecting her extensive knowledge in the IT field.