Mataki Kasari
About Mataki Kasari
Mataki Kasari is a Training & Technology Administrator at Catholic Relief Services, where he has worked since 2019. He has a background in customer experience and project coordination, with previous roles at Interior Woodwork Limited and Infohob Technology.
Work at Catholic Relief Services
Mataki Kasari has been serving as the Training & Technology Administrator at Catholic Relief Services since 2019. In this role, he is responsible for coordinating training initiatives and managing technology resources. He has played a significant role in training 300 participants on the use of the RR android app, which is utilized for distributing relief materials. His work supports the organization's mission to provide assistance to vulnerable populations.
Previous Experience in Customer Experience
Prior to his current position, Mataki Kasari worked as a Customer Experience Officer at Interior Woodwork Limited from 2016 to 2019. During his tenure, he implemented strategies that reduced customer complaints by 30% through an escalated grievance resolution procedure. He served as the single point of contact for over 15 clients, ensuring their requests and questions were addressed promptly.
Background in Technology and Service Delivery
Mataki Kasari began his career as a Service Delivery Officer at Infohob Technology from 2015 to 2016. In this role, he focused on enhancing service delivery processes. His experience in customer service and technology laid a foundation for his later work in training and technology administration.
Education and Expertise
Mataki Kasari holds a Bachelor of Science degree in Computer Science from Ahmadu Bello University, which he completed from 2006 to 2011. His educational background in computer science provides him with the technical expertise necessary for his roles in technology administration and training.
Project Coordination Experience
Before his roles in customer experience and technology administration, Mataki Kasari worked as a Project Coordinator at Black Pearl Events from 2014 to 2015. This position involved managing various projects and coordinating efforts to ensure successful execution.