Wilfred H.
About Wilfred H.
Wilfred H. serves as the Head of Operations at Catholic Relief Services in Accra, Ghana, where he focuses on promoting human development and enhancing operational processes. He has extensive experience in project management and operational leadership, having previously held various roles at World Vision and academic positions at local universities.
Work at Catholic Relief Services
Wilfred H. serves as the Head of Operations at Catholic Relief Services, a position he has held since 2023. He operates in a hybrid capacity from Accra, Greater Accra Region, Ghana. In this role, he focuses on promoting human development through operational leadership. He facilitates cross-functional collaboration to achieve organizational goals and implements Lean Six Sigma methodologies to enhance operational processes. Additionally, he utilizes data analytics to drive strategic decision-making and operational improvements within the organization.
Previous Experience at World Vision
Wilfred H. has extensive experience at World Vision, where he held multiple roles from 2011 to 2023. He started as a Service Desk Administrator and progressed to Information Communication Technology Manager from 2014 to 2017. He then served as Site Lead from 2019 to 2023 and was appointed Ag. Director of Operational Excellence from 2021 to 2023. His tenure at World Vision spanned various capacities, allowing him to develop a strong operational background.
Education and Expertise
Wilfred H. has a solid educational background in computer science and management. He earned a Bachelor of Science (BSc) in Computer Science from Kwame Nkrumah University of Science and Technology from 2001 to 2005. He furthered his studies with a Master of Telecommunication Management (MEng) at HAN University of Applied Sciences from 2009 to 2011. Additionally, he achieved certifications in Project Management (PRINCE2) and ITIL, enhancing his expertise in operational management and technology.
Teaching Experience
Wilfred H. has contributed to academia as an Adjunct Faculty member at Ghana Technology University College from 2016 to 2018 and as an Adjunct Instructor at Kwame Nkrumah University of Science and Technology from 2011 to 2012. His teaching roles allowed him to share his knowledge in information technology and project management with students, fostering the next generation of professionals in the field.
Focus on Human Development
Wilfred H. is passionate about inspiring transformation and growth through collaboration with diverse teams. His focus on human development is evident in his current role at Catholic Relief Services, where he emphasizes operational leadership and strategic decision-making. His commitment to enhancing organizational processes and promoting team collaboration reflects his dedication to improving outcomes for communities served by the organization.