Derek Johnston
About Derek Johnston
Derek Johnston is a Senior Agent and Technical Lead at Cayuse Technologies, LLC, where he has worked since 2013. He specializes in network configuration and maintenance, overseeing IT ticket systems and Active Directory management.
Work at Cayuse Technologies, LLC
Derek Johnston has been employed at Cayuse Technologies, LLC since 2013. He initially served as a Help Desk Agent for 11 years before advancing to the role of Senior Agent/Technical Lead in 2016. In his current position, he is responsible for managing the company's IT ticket system, which facilitates issue tracking and asset management. Additionally, he provides oversight for the company's Active Directory, ensuring proper user management and security protocols.
Education and Expertise
Derek Johnston studied Network and System Administration at Charter College-Pasco from 2012 to 2013, where he earned a Certificate in Network Security. He also attended Bellevue Community College, focusing on English Language and Literature, although he did not complete this program. His educational background supports his technical expertise in network configuration and maintenance.
Previous Work Experience
Before joining Cayuse Technologies, Derek Johnston worked at Amazon as a Digital Tech Specialist from 2008 to 2011. His role involved technical support and troubleshooting within a digital environment. He also served at WDS Global as Wireless Data Tech Support from 2006 to 2008, where he provided assistance related to wireless technology. This diverse experience has contributed to his current technical capabilities.
Technical Responsibilities
In his professional capacity, Derek Johnston is responsible for the configuration and maintenance of various network devices, including switches, routers, firewalls, and wireless access points. He oversees the ongoing maintenance of an Exchange 2010 email server, ensuring reliable email communication within the organization. His technical skills are essential for maintaining the integrity and functionality of the company's IT infrastructure.