Mariana Fanning
About Mariana Fanning
Mariana Fanning serves as the RSS Senior Lead and Project Manager at Cayuse Holdings, a position she has held since 2021. With over a decade of experience in incident management and application support, she has progressed through various roles within the company since 2010.
Work at Cayuse Holdings
Mariana Fanning has been employed at Cayuse Holdings since 2010, progressing through various roles over the years. She currently serves as the RSS Senior Lead & Project Manager, a position she has held since 2021. Prior to this, she worked as a Help Desk Technician for one year, followed by a three-year tenure as a Help Desk Follow Up Agent from 2011 to 2014. She then advanced to the role of Help Desk Senior Agent for ten months in 2014-2015. From 2015 until 2021, she was the Quality Assurance Team Lead, overseeing quality assurance processes.
Education and Expertise
Mariana Fanning possesses over a decade of experience in incident management and application support. Her extensive background in these areas has equipped her with the skills necessary to provide both technical and non-technical assistance to a diverse global client base. She utilizes various communication channels to deliver support, demonstrating her adaptability and proficiency in handling client inquiries.
Background
Mariana Fanning began her career at Cayuse Holdings in 2010 as a Help Desk Technician. Her early experiences in this role laid the foundation for her subsequent positions within the company. Over the years, she has taken on increasing responsibilities, reflecting her commitment to professional growth and development within the organization.
Achievements
Throughout her career at Cayuse Holdings, Mariana Fanning has held multiple roles that highlight her expertise in incident management and application support. Her transition from a Help Desk Technician to the RSS Senior Lead & Project Manager illustrates her ability to advance within the company. Additionally, her role as Quality Assurance Team Lead involved overseeing quality processes, contributing to the overall efficiency of the support team.