Ben Aemmer
About Ben Aemmer
Ben Aemmer is a CS Gold Technical Support Specialist with expertise in data integrity and network troubleshooting. He has a strong background in customer service and previously worked as a Level 4 Support Technician at DRB Systems, LLC for ten years.
Work at CBORD
Ben Aemmer has been employed at CBORD as a CS Gold Technical Support Specialist since 2021. In this role, he focuses on providing technical support related to the CS Gold software, which is utilized for campus card systems. His responsibilities include assisting clients with troubleshooting and ensuring data integrity within the software. Aemmer's position requires a strong understanding of network troubleshooting and customer service, which he applies to resolve issues effectively.
Previous Experience at DRB Systems, LLC
Prior to joining CBORD, Ben Aemmer worked at DRB Systems, LLC as a Level 4 Support Technician from 2011 to 2021. During his ten years in this role, he developed expertise in computer hardware troubleshooting and software support. His experience at DRB Systems involved addressing complex technical issues and providing high-level support to customers, which contributed to his strong background in customer service.
Education and Expertise
Ben Aemmer studied at Brown Mackie College, where he earned an Associate's degree in Computer/Information Technology Administration and Management from 2013 to 2015. This educational background provided him with foundational knowledge in IT administration and management. Aemmer specializes in data integrity and network troubleshooting, which are critical skills in the information technology sector.
Technical Skills and Specializations
Ben Aemmer possesses a range of technical skills relevant to his role in information technology. His expertise includes data integrity management and network troubleshooting, which are essential for maintaining system performance and reliability. Additionally, he has a strong focus on computer hardware troubleshooting, enabling him to diagnose and resolve technical issues efficiently. His professional focus encompasses IT administration and management, reflecting his comprehensive understanding of the field.
Customer Service Background
Ben Aemmer has a strong background in customer service, which complements his technical skills in information technology. His experience in customer-facing roles has equipped him with the ability to communicate effectively with clients and address their technical concerns. This focus on customer service enhances his effectiveness as a technical support specialist, allowing him to provide solutions that meet client needs.