Charles Huff Csm
About Charles Huff Csm
Charles Huff serves as a POS Technical Support Specialist at CBORD, where he has worked since 2021. He has a background in project management and training, with extensive experience in troubleshooting and client support.
Work at CBORD
Charles Huff has been employed at CBORD as a POS Technical Support Specialist since 2021. In this role, he has effectively managed and resolved over 200 support tickets, showcasing his technical proficiency and problem-solving skills. He also assists his colleagues by addressing over 100 escalated cases through Dynamic 365, contributing to team efficiency and collaboration. His responsibilities include training new clients and IT professionals on troubleshooting MICROS POS and Report systems, which enhances the overall service quality provided by CBORD.
Previous Experience at HotSauce Technologies
Prior to joining CBORD, Charles Huff held multiple positions at HotSauce Technologies from 2018 to 2020. He served as Project Manager, International Training Coordinator, and Director of Implementation, gaining diverse experience in project management and client training. Additionally, he worked as an IT Technician, where he contributed to the development of training programs aimed at reducing solution wait times and improving ticket closure rates. His varied roles equipped him with a comprehensive understanding of technical support and client relations.
Education and Expertise
Charles Huff studied Computer Science at Georgia Gwinnett College, where he earned a Master of Computer Applications (MCA) from 2016 to 2019. He also attended Gwinnett Technical College, achieving an Associate of Science in Computer Systems Networking and Telecommunications from 2019 to 2021. His educational background provides a solid foundation in technical skills and knowledge, which he applies in his current role at CBORD and throughout his career.
Technical Skills and Contributions
In his current position, Charles Huff has demonstrated strong technical skills by solving and assisting with numerous support tickets. He has volunteered as an on-call emergency technician, managing workflow efficiency during critical times. His efforts in conducting meetings ensure that data is presented clearly and accurately, supporting team growth and development. Additionally, he has played a key role in training initiatives, helping to prepare new clients and team members for effective use of POS systems.