Daniel Anderson
About Daniel Anderson
Daniel Anderson serves as the Technical Support Supervisor at CBORD, where he has worked since 2019. He oversees technical support for the company's Point of Sale system and has a background in customer service and management across various industries.
Work at CBORD
Daniel Anderson currently serves as the Technical Support Supervisor at CBORD, a position he has held since 2019. In this role, he supervises technical support for CBORD's Point of Sale system, ensuring effective integration with various platforms including Micros, Appetize, Simphony, Nextep, and FreedomPay. Prior to his current role, he worked as a Technical Support Generalist for nine months and as a Technical Support Specialist for four months in 2019. His experience at CBORD spans over five years, contributing to the company's technical support operations.
Previous Employment Experience
Before joining CBORD, Daniel Anderson held various positions in different organizations. He worked as a Service Manager at Maguire Family Dealerships from 2009 to 2013. He also served as a Store Manager at Monro Muffler Brake from 2016 to 2018 and at Autopart International from 2015 to 2016. Earlier in his career, he gained experience in customer service at Cingular from 2003 to 2006 and worked in Guest Relations at Walt Disney World from 2006 to 2009.
Education and Expertise
Daniel Anderson studied Computer Science at SUNY Empire State College, where he earned an Associate's degree from 2016 to 2021. He completed his high school education at East Hampton High School from 1998 to 2002. His educational background provides a foundation for his technical support roles, enhancing his expertise in managing customer relationships and support processes.
Technical Skills and Tools
In his current role, Daniel Anderson utilizes various communication tools such as Teams and Zoom to improve team collaboration and customer support efficiency. He also employs Microsoft CRM to manage customer relationships and streamline support processes. These tools are integral to his responsibilities in ensuring effective technical support at CBORD.