Nancy Sullivan
About Nancy Sullivan
Nancy Sullivan serves as the Senior Vice President of Global Services at CBORD, where she has worked for over three decades in various roles. Her extensive experience includes leadership positions in client services, professional services, and project management, demonstrating her strong communication skills and commitment to customer satisfaction.
Current Role at CBORD
Nancy Sullivan currently serves as the Senior Vice President of Global Services at CBORD. She has held this position since early 2023, overseeing all customer-facing post-sale activities, including support and professional services. Her role involves ensuring that clients receive exceptional service and support, leveraging her extensive experience in the industry.
Previous Positions at CBORD
Nancy Sullivan has a long history with CBORD, having worked in various roles since 1985. She served as Director of Client Services from 1999 to 2006 and held the position of Director of Emerging Markets from 1997 to 1999. Her other roles include Acting Vice President of Food Management Systems, Vice President of Professional Services, and Senior Vice President of Professional Services. Her diverse experience spans over three decades, contributing to her deep understanding of the company's operations.
Education and Professional Development
Nancy Sullivan has pursued several educational opportunities to enhance her skills. She completed the Executive Development Program at Cornell Johnson Graduate School of Management in 2002. Additionally, she earned a Leading High Powered Teams Certificate from Cornell University in 2001 and a Lean Six Sigma Certificate of Achievement from Villanova University in 2011. She also holds a Bachelor of Science degree in Food & Nutrition from Framingham State University.
Background and Early Career
Before her extensive career at CBORD, Nancy Sullivan worked at American Hospital Supply, Inc. as a Sales Representative from 1978 to 1981. She began her career in the food service industry at McDonald's as a Swing Manager from 1975 to 1977. Her early experiences laid the foundation for her subsequent roles in client services and management within the food and healthcare sectors.
Skills and Expertise
Nancy Sullivan is recognized for her strong verbal and written communication skills, which have been crucial in delivering effective presentations and creating high-quality documents. She has a proven ability to establish rapport with individuals from diverse cultural backgrounds, enhancing her effectiveness in client relations. Her resourcefulness and expertise in managing demanding clients contribute to her reputation for delivering outstanding customer service.