Alexandra Tapak Miller
About Alexandra Tapak Miller
Alexandra Tapak Miller is a Manager of the Customer Success Team at CCC Intelligent Solutions, where she has worked in various roles since 2018. She also founded Progressive Performance Consulting LLC and has a strong academic background in psychology and project management.
Current Role at CCC Intelligent Solutions
Alexandra Tapak Miller serves as the Manager of the Customer Success Team at CCC Intelligent Solutions, a position she has held since 2023. In this role, she oversees the customer success initiatives and ensures that clients receive optimal support and service. Her experience in customer success management is extensive, having previously worked as a Senior Customer Success Manager from 2021 to 2023 and as a Customer Success Manager from 2018 to 2021.
Previous Experience at CCC Intelligent Solutions
Prior to her current role, Alexandra Tapak Miller held multiple positions at CCC Intelligent Solutions. She worked as an Audit Analyst for nine months in 2018 and later transitioned to the role of Customer Success Manager, where she contributed to enhancing customer relationships and satisfaction for three years. Her tenure at the company has provided her with a strong foundation in customer service and management.
Educational Background
Alexandra Tapak Miller holds a Master of Arts (MA) in Sport and Health Psychology from Adler University, which she completed from 2013 to 2015. She also earned a Bachelor of Science (BS) in Biological Sciences and Psychology from Carnegie Mellon University, where she studied from 2009 to 2013. Additionally, she is pursuing Project Management Professional (PMP) certification at the Institute of Project Management, which she has been working on since 2015.
Professional Experience Beyond CCC Intelligent Solutions
In addition to her roles at CCC Intelligent Solutions, Alexandra Tapak Miller is the Founder of Progressive Performance Consulting LLC, a position she has held since 2015. She also works as an External Consultant at The Hinsdale Racquet Club, a role she has maintained since 2013. Her earlier experiences include serving as a Project Manager (Student) at Carnegie Mellon University and as a Development Intern at Girls in the Game.
Internships and Research Experience
Alexandra Tapak Miller has gained valuable experience through various internships and research roles. She worked as a Clinical Intern at North Central College from 2014 to 2015 and as a Development Intern at Girls in the Game in 2014. Additionally, she served as a Research Assistant at Carnegie Mellon University from 2011 to 2013, contributing to academic projects and research initiatives.