Amber Harmon
About Amber Harmon
Amber Harmon is a Customer Success Manager at CCC Intelligent Solutions, with a background in claims management and data analysis. She has held various roles in the insurance industry and has a degree in Business Administration from Saint Martin's College.
Current Role at CCC Intelligent Solutions
Amber Harmon serves as a Customer Success Manager at CCC Intelligent Solutions, a position she has held since 2020. In this role, she focuses on enhancing customer satisfaction and ensuring the successful implementation of software solutions. Her responsibilities include interpreting data and analyzing results to identify trends within complex data sets. She also supports the National Account Manager by providing detailed reporting and analytics for SaaS products.
Previous Experience in Insurance Industry
Amber Harmon has extensive experience in the insurance sector. She worked at James River Insurance Company in various roles, including Claims Manager from 2017 to 2020 and Claims Examiner from 2015 to 2016. Additionally, she served as an Assistant Manager at the same company from 2016 to 2017. Prior to her time at James River, she was a Claims Adjuster at Liberty Mutual Insurance from 2010 to 2014. Her experience in these positions has equipped her with a deep understanding of claims processes and customer service.
Educational Background
Amber Harmon studied Business Administration at Saint Martin's College, where she earned a Bachelor of Arts degree from 2006 to 2008. Before that, she attended Wenatchee Valley College from 2004 to 2006. Her educational journey began at Wenatchee High School, where she completed her studies from 2001 to 2004. This academic background has provided her with a solid foundation in business principles and practices.
Data Analysis and Reporting Skills
Amber Harmon possesses strong data analysis skills, interpreting data and analyzing results using statistical techniques. She identifies trends and patterns within complex data sets, which aids in decision-making processes. Additionally, she creates data visuals and presentations utilizing Tableau and custom reporting tools. Her ability to present quarterly business reviews to the Executive Management team demonstrates her proficiency in communicating complex information effectively.
Certifications and Professional Development
Amber Harmon holds an I-Car Platinum Level Auto Physical Damage Appraiser certification. This certification reflects her expertise in auto physical damage appraisal and her commitment to professional development within the automotive and insurance industries. Her certification complements her extensive experience in claims management and customer success.