Antara Gupta
About Antara Gupta
Antara Gupta is a Salesforce Administrator at CCC Information Services, where she has worked since 2019. She previously held roles as a Salesforce Analyst Intern and has a background in Electrical Engineering and Management Information Systems.
Work at CCC Intelligent Solutions
Antara Gupta has been employed at CCC Intelligent Solutions since 2019, serving as a Salesforce Administrator. In this role, she has developed Salesforce Digital Experiences that provide customized user content, including Focused and Trending Now Articles, as well as FAQs tailored to user-owned products. Prior to her current position, she worked as a Salesforce Analyst Intern at CCC Information Services for seven months in 2018, where she analyzed help desk calls to identify trends and proposed solutions to common customer support issues.
Education and Expertise
Antara Gupta holds a Bachelor of Technology (BTech) in Electrical, Electronics and Communications Engineering from Dwarkadas J. Sanghvi College of Engineering, which she completed from 2013 to 2017. She furthered her education by obtaining a Master of Science (MS) in Management Information Systems from the University of Illinois Chicago, graduating in 2018. Her educational background provides her with a strong foundation in both engineering and information systems, enhancing her capabilities in her current role.
Background
Before joining CCC Intelligent Solutions, Antara Gupta gained practical experience through various internships. She completed Winter Industrial Training at Oil and Natural Gas Corporation Ltd in 2015-2016 and Summer Industrial Training in Embedded Systems and IoT at Eduvance in 2016. These experiences contributed to her understanding of technical systems and customer support processes.
Achievements
In her role as a Salesforce Administrator, Antara Gupta has designed and deployed Tableau CRM apps and dashboards, transitioning from minimum viable products (MVP) to full-featured applications using both Salesforce and non-Salesforce database sources. She has also participated in testing and training development for new software releases, which has enhanced functional application knowledge and improved customer service resolution times. Additionally, she has informed the Salesforce training team about gaps in training and customer challenges, contributing to better change management and communications.