Austin Tseu
About Austin Tseu
Austin Tseu is an Associate Manager in IT Service Management at CCC Intelligent Solutions, where he has worked since 2021. He has extensive experience in change management and service management, having held various roles at Allstate Insurance and other companies over his career.
Work at CCC Intelligent Solutions
Austin Tseu has been serving as the Associate Manager of IT Service Management at CCC Intelligent Solutions since 2021. In this role, he focuses on mentoring and coaching team members to implement best practices and enhance Service Management processes. He collaborates with software development teams to improve IT Service Management (ITSM) processes, ensuring a balance between rapid development and risk management. Additionally, he oversees the creation and distribution of customer Service Level Agreement (SLA) metrics to mitigate the risk of SLA violations.
Previous Experience at Allstate Insurance
Prior to his current role, Austin Tseu worked at Allstate Insurance in various capacities. He served as an Associate Manager in Change Management from 2010 to 2012 and as a Change Manager from 2008 to 2010. His tenure at Allstate also included roles as a Business Service Manager in Infrastructure Services from 2012 to 2015 and as a Business Analyst in Agency Support from 2005 to 2008. This extensive experience provided him with a strong foundation in change management and service delivery.
Career Background
Austin Tseu's career began in the late 1990s as a Branch Manager at Enterprise Rent-A-Car, where he worked from 1997 to 2000. He then transitioned to OpSource as a Customer Care Tech from 2002 to 2005. Following this, he worked at Adecco Staffing as a Financial Coordinator for Cisco Systems from 2000 to 2002. His diverse background in customer service, financial coordination, and management roles has contributed to his expertise in IT service management.
Education and Expertise
Austin Tseu holds a Bachelor’s Degree from California State University - East Bay. His educational background, combined with his extensive professional experience in IT service management and change management, has equipped him with the skills necessary to lead teams and improve service processes effectively.