Bethany Dalton
About Bethany Dalton
Bethany Dalton is a Senior Customer Service Representative at CCC Intelligent Solutions, where she manages a team and oversees the hiring and training of new employees. She has a background in customer service and data management, with previous roles at Albireo Energy and Jackson Hewitt Tax Service.
Work at CCC Intelligent Solutions
Bethany Dalton has been employed at CCC Intelligent Solutions as a Senior Customer Service Representative since 2021. In her current role, she is responsible for managing a team, conducting yearly performance reviews, and coordinating closely with management, owners, and developers. Her experience in customer service enables her to effectively address client needs and enhance service delivery within the organization.
Previous Experience at Albireo Energy
Before joining CCC Intelligent Solutions, Bethany Dalton worked at Albireo Energy for nine years, from 2012 to 2021. She held the position of Data Management Specialist and later served as the Data Entry Department Manager. In these roles, she developed expertise in data management and team leadership, contributing to the efficiency of operations within the company.
Career Background in Customer Service
Bethany Dalton has a diverse background in customer service, having worked at Jackson Hewitt Tax Service Inc. as a Customer Service Representative from 2011 to 2012. Prior to that, she was a Crew Trainer at McDonald's from 2007 to 2011. These positions provided her with foundational skills in customer interaction and team training, which she applies in her current role.
Education and Expertise
Bethany Dalton studied Business Administration at Penn State University, where she earned an Associate's degree in Business Administration from 2018 to 2021. Additionally, she completed her high school education at Wyoming Area, receiving her High School Diploma from 2005 to 2009. Her educational background supports her professional expertise in customer service and team management.