Caryl Lough, MBA
About Caryl Lough, MBA
Caryl Lough, MBA, is a Senior Customer Success Manager at CCC Intelligent Solutions in Chicago, Illinois, with extensive experience in the property and casualty industry. She has held various roles at ADP and Bottomline Technologies, emphasizing client relationships built on integrity and measurable results.
Work at CCC Intelligent Solutions
Caryl Lough serves as a Senior Customer Success Manager at CCC Intelligent Solutions, a position she has held since 2019. In this role, she focuses on enhancing customer relationships and ensuring client satisfaction. Based in Chicago, Illinois, she leverages her extensive experience in the property and casualty industry to deliver technology solutions that meet client needs. Her commitment to creating lifelong clients is evident in her approach to customer success.
Previous Experience at ADP
Caryl Lough has a significant history with ADP, where she held multiple roles over a span of approximately 13 years. She began as a National Account Manager from 1990 to 1996, followed by a position as Director of Sales/Support from 1996 to 2000. Afterward, she worked as a Relationship Manager for 10 months in 2003 and then as a Sales Director from 2000 to 2003. This diverse experience at ADP equipped her with skills in client management and sales strategies.
Experience at Bottomline Technologies
From 2011 to 2018, Caryl Lough worked at Bottomline Technologies as a Senior Client Advisor. In this role, she focused on client engagement and support, contributing to the company's success in delivering financial technology solutions. Her tenure at Bottomline Technologies further solidified her expertise in client relations and technology-driven services.
Education and Expertise
Caryl Lough holds a Bachelor's Degree from Southern Illinois University, Carbondale, IL, and an MBA from Roosevelt University, Chicago, IL. Her educational background complements her extensive experience in the property and casualty industry, where she specializes in technology solutions for auto, property, casualty, and litigation management claims services. This combination of education and practical experience positions her as a knowledgeable professional in her field.