Chance White
About Chance White
Chance White serves as the National Account Manager at CCC Information Services in Baltimore, Maryland, where he has worked since 2018. He has extensive experience in claims management, having previously held positions at UPC Insurance and Amica Mutual Insurance.
Work at CCC Intelligent Solutions
Chance White has served as the National Account Manager at CCC Information Services since 2018. In this role, he is based in Baltimore, Maryland, and has accumulated six years of experience in managing national accounts. His responsibilities include overseeing a team that consists of Customer Service Representatives and Adjusters. He plays a key role in resolving complaints from both internal and external customers, ensuring that service delivery meets the company's standards.
Previous Experience in Insurance
Before joining CCC Information Services, Chance White worked at UPC Insurance as a Casualty Claims Manager from 2016 to 2018 in Lincoln, Rhode Island. His earlier experience includes a four-year tenure as Claims Supervisor at Amica Mutual Insurance from 2012 to 2016 in Baltimore, Maryland. These roles contributed to his expertise in claims management and customer service within the insurance industry.
Education and Expertise
Chance White earned a Bachelor's degree in English Language and Literature from the University of South Carolina, where he studied from 2008 to 2012. His educational background provides him with strong communication skills, which are essential in his current role. His expertise includes managing complex homeowner claims that can exceed $1,000,000 and developing training programs for homeowner claims.
Team Management and Training Initiatives
In his capacity as National Account Manager, Chance White manages a diverse team that includes Customer Service Representatives and Adjusters. He is responsible for developing and delivering homeowner claims training programs periodically. Additionally, he coordinates the Litigation and Special Investigations Unit for the branch, demonstrating his leadership in handling complex claims and ensuring compliance with industry standards.
Early Career Experience
Chance White began his career as a Shift Supervisor at Starbucks from 2010 to 2012 in Columbia, South Carolina. This early experience in a customer-facing role helped him develop essential skills in customer service and team management, which have been beneficial throughout his career in the insurance industry.