David Langlois
About David Langlois
David Langlois serves as the Director of Customer Success at CCC Intelligent Solutions, a position he has held since 2022. He has extensive experience in customer success roles within the company, having worked there for over a decade in various capacities.
Current Role at CCC Intelligent Solutions
David Langlois serves as the Director of Customer Success at CCC Intelligent Solutions. He has held this position since 2022. In this role, he collaborates with various teams, including Customer Success Managers, Field Managers, VPs, and Account Managers, to strategize and plan Customer Success Management activities. His focus is on enhancing customer satisfaction and operational efficiency within the organization.
Previous Experience at CCC Intelligent Solutions
David Langlois has extensive experience at CCC Intelligent Solutions, having worked in various roles since 2007. He started as a Client Business Manager, then progressed to Strategic Account Manager, and later served as Manager of the Customer Success Team from 2016 to 2021. He was promoted to Associate Director of Customer Success in 2021 before becoming the Director in 2022. His tenure includes a total of over 14 years at the company.
Education and Expertise
David Langlois studied at the University of Minnesota, where he earned a Bachelor of Arts in Communications from 1991 to 1997. He later attended The Art Institutes, achieving an Associate of Applied Science in Graphic Design from 2011 to 2014. His educational background supports his expertise in customer success and communication strategies.
Operational Initiatives and Projects
Throughout his career at CCC Intelligent Solutions, David Langlois has implemented various operational projects aimed at enhancing the performance of the Customer Success organization. He has developed key training and operational initiatives to build organizational capacity within the Customer Success team, contributing to the overall effectiveness of the department.