Eddie Gilbert
About Eddie Gilbert
Eddie Gilbert is a Senior Manager at CCC Information Services, specializing in Casualty Release and Process Engineering. He has extensive experience in process engineering and IT service management, having previously held positions at Global Payments Inc., AXIS Capital, and Internap Corporation.
Current Role at CCC Intelligent Solutions
Eddie Gilbert serves as the Senior Manager of Casualty Release & Process Engineering at CCC Information Services. He has held this position since 2020, contributing to the company's focus on enhancing process efficiency and release management within the casualty sector. His role involves overseeing process engineering initiatives and ensuring the effective execution of release strategies.
Previous Experience in Process Engineering
Prior to his current role, Eddie Gilbert worked at Global Payments Inc. as the Director of IT/AD&D Process Engineering from 2005 to 2014. He spent nine years in Atlanta, GA, where he focused on optimizing IT processes. He also served as the ITIL Process Owner on a contract basis at AXIS Capital from 2017 to 2020, further enhancing his expertise in IT service management.
Educational Background
Eddie Gilbert studied at the Georgia Institute of Technology, where he earned a Bachelor of Science degree in Information & Computer Science. He also completed various professional development courses and certifications, which have contributed to his technical proficiency in secure application development and compliance with PCI-DSS standards.
Technical Skills and Expertise
Eddie Gilbert possesses deep technical experience in secure application development and PCI-DSS compliance. He utilizes ServiceNow to monitor process execution and generate governance reports. His collaborative work with IT Operations and Applications Development stakeholders aims to improve service management processes, demonstrating his commitment to enhancing operational efficiency.
Interests and Personal Development
Eddie Gilbert has a long-standing interest in photography, encompassing both pre-digital chemical darkroom techniques and modern digital methods. He practices mindfulness to improve professional interactions and effectively manage change initiatives, reflecting his focus on personal development and well-being in the workplace.