Erik P. Johnson
About Erik P. Johnson
Erik P. Johnson is a Manager of the Customer Success Team at CCC Intelligent Solutions, where he has worked since 2017. He has extensive experience in customer success and field service management, having held various roles at companies such as Audatex, ADP, and Applied Systems.
Work at CCC Intelligent Solutions
Erik P. Johnson has been with CCC Intelligent Solutions since 2017, initially serving as a Senior Customer Success Manager. In 2022, he advanced to the role of Manager for the Customer Success Team. His responsibilities include overseeing customer success initiatives, enhancing product adoption, and ensuring client satisfaction. Johnson's leadership focuses on building long-term relationships with clients and fostering a collaborative environment within his team.
Previous Experience at Audatex
Prior to his current role, Erik P. Johnson worked at Audatex, a Solera company, from 2006 to 2012 as the Director of Field Service and Customer Success. During his six years in this position, he was responsible for managing customer service operations and implementing strategies to improve customer engagement and satisfaction in the Greater Denver Area.
Career Background in Customer Success and Management
Erik P. Johnson has a diverse background in customer success and management, having held various roles at ADP and Applied Systems. His tenure at ADP included positions such as Product Training Supervisor, Sr. Field Service Manager, and Sr. Product Training Specialist from 1996 to 2006. He also served as a Project Manager at Applied Systems from 2014 to 2017. This extensive experience has equipped him with skills in managing territories, building customer relationships, and leading teams.
Education and Expertise
Erik P. Johnson earned a Bachelor of Arts degree in Communications and Business from Iowa State University, where he studied from 1989 to 1993. His educational background complements his professional expertise in change management, strategic planning, and budget management. Johnson is recognized for his ability to develop and implement customer success programs that enhance product adoption and client satisfaction.
Skills and Strengths
Erik P. Johnson possesses a range of skills that contribute to his effectiveness in customer success management. He is skilled in recruiting, onboarding, and coaching associates, fostering environments conducive to team growth. His strengths include Achiever, Responsibility, Relator, Individualization, and Restorative, which he utilizes to build strong relationships and drive team performance.