Gillian Jones Duffey
About Gillian Jones Duffey
Gillian Jones Duffey is a Customer Success Manager with a background in psychology and extensive experience in various roles, including positions at the Attorney General's Office and USAA. She holds a Master's degree in Industrial and Organizational Psychology from the University of the Incarnate Word.
Current Role at CCC Intelligent Solutions
Gillian Jones Duffey serves as a Customer Success Manager at CCC Intelligent Solutions. She has held this position since 2022, contributing to the company's focus on enhancing customer satisfaction and support. In this role, she is responsible for managing client relationships and ensuring that customers derive maximum value from the company's services.
Previous Experience at CCC Intelligent Solutions
Before her current role, Gillian worked at CCC Intelligent Solutions as a Field Consultant from 2021 to 2022. During her time in this position, she operated out of Indianapolis, Indiana, where she focused on providing field support and consulting services to clients, helping them optimize their use of CCC's solutions.
Career Background in Child Support and Claims Adjustment
Gillian began her career as a Child Support Officer at the Attorney General's Office in San Antonio, Texas, where she worked for one year from 2012 to 2013. She then transitioned to a role as a Claims Adjuster at USAA, where she worked for eight years from 2013 to 2021. In this capacity, she managed claims processes and provided support to policyholders.
Real Estate Experience
Gillian also has experience in the real estate sector, having worked as a Realtor at Berkshire Hathaway HomeServices Fox & Roach, Realtors from 2018 to 2020. During her two years in this role, she assisted clients in buying and selling properties in the San Antonio, Texas area.
Education and Academic Qualifications
Gillian holds a Master of Arts in Industrial and Organizational Psychology from the University of the Incarnate Word, where she studied from 2014 to 2017. She also earned a Bachelor's degree in Psychology from St. Mary's University, completing her studies from 2007 to 2011. Her educational background provides a foundation for her roles in customer success and claims adjustment.