Hope Barretto Squire
About Hope Barretto Squire
Hope Barretto Squire serves as the Regional Field Manager at CCC Intelligent Solutions, where she has worked since 2017. She specializes in managing service delivery for insurance market groups and identifying departmental competency gaps.
Current Role at CCC Intelligent Solutions
Hope Barretto Squire serves as the Regional Field Manager at CCC Intelligent Solutions, a position she has held since 2017. In this role, she manages service delivery for insurance market groups by analyzing accounts, territories, and resource needs. She provides recommendations and solutions for territory and account alignment. Hope also monitors operational statistics to report trends and variances, ensuring efficient service delivery across the Greater Detroit Area.
Previous Experience at CCC Intelligent Solutions
Before her current role, Hope Barretto Squire worked at CCC Intelligent Solutions as a Customer Success Analyst for one month in 2017 and as a Field Consultant from 2012 to 2017 for five years. During her tenure, she focused on enhancing customer satisfaction and operational efficiency within the organization.
Education and Expertise
Hope Barretto Squire studied at Davenport University-Eastern Region, where she earned a Bachelor's degree in HR Management from 2005 to 2007. This educational background has contributed to her expertise in identifying departmental competency gaps and developing action plans to address them.
Career Background in Customer Service and Training
Hope has extensive experience in customer service and training roles. She worked at Marsh as a Call Center Specialist from 2001 to 2006 and later as a Training & Development Specialist from 2006 to 2011. Additionally, she served as a Training Coordinator at the Suburban Mobility Authority for Regional Transportation from 2011 to 2012. These roles have equipped her with skills in service delivery and employee training.
Responsibilities and Contributions
In her current role, Hope Barretto Squire partners with Product and Technology teams to identify and communicate product changes that align with customer needs. She ensures the deployment of departmental procedures, including service compliance and the use of SalesForce technology. Hope also develops short and long-term service plans for insurance market accounts in collaboration with Account Teams.