John Buckner
About John Buckner
John Buckner serves as the Vice President of Solutions Delivery at CCC Intelligent Solutions, where he has worked since 2015. He has extensive experience in sales and service roles within the company and a strong background in enhancing customer satisfaction and developing business strategies.
Work at CCC Intelligent Solutions
John Buckner has been serving as Vice President of Solutions Delivery at CCC Intelligent Solutions since 2015. In this role, he focuses on enhancing customer satisfaction by promoting the use of existing solutions, which in turn improves clients' return on investment. His previous positions at CCC Intelligent Solutions include Vice President of Sales and Service for the West Zone from 2013 to 2014, and Director of Sales from 2003 to 2012. His extensive experience within the company has allowed him to establish high-level relationships with major insurers, thereby enhancing business opportunities.
Previous Experience in Sales and Account Management
Before his current role, John Buckner worked at Infogix as an Account Executive from 2001 to 2003. He also held various positions at CCC Information Services, including New Business Manager from 1998 to 2001. During his time as Director of Sales at CCC Intelligent Solutions, he achieved 133% of his sales quota by generating over $1,200,000 in sales in 2002. His career reflects a strong focus on sales performance and client relationship management.
Education and Expertise
John Buckner earned a Bachelor of Science degree in Communications and Journalism from Illinois State University, where he studied from 1993 to 1997. His educational background has equipped him with skills in communication and strategic thinking, which he applies in his professional roles. His expertise in sales and solutions delivery is complemented by his ability to develop business cases for change through collaboration with various divisions.
Focus on Customer Satisfaction and ROI
Throughout his career, John Buckner has prioritized increasing customer satisfaction. He has worked on expanding the use of existing solutions to improve clients' return on investment. His approach involves collaborating with VPs and Directors across multiple divisions, including Call Centers, Accounting, and Technology, to ensure that business needs are met effectively.