Josef Herold
About Josef Herold
Josef Herold is a Customer Success Manager at CCC Intelligent Solutions, where he has worked since 2021. He has a diverse background in the automotive and customer service industries, with previous roles at GEICO and Quest Groups LLC.
Work at CCC Intelligent Solutions
Josef Herold has been employed at CCC Intelligent Solutions since 2021, serving as a Customer Success Manager. In this role, he focuses on ensuring customer satisfaction and facilitating effective communication between clients and the company. His experience in customer service and management contributes to his ability to address client needs and enhance their overall experience with the company's products and services.
Previous Experience at GEICO
Josef Herold has extensive experience with GEICO, where he held multiple positions. He worked as an Auto Damage Adjuster from 2012 to 2014 in Las Vegas, Nevada, and later advanced to the role of Auto Damage Supervisor from 2014 to 2017. In this supervisory position, he managed a team and oversaw auto damage claims. He then served as an Auto Damage Manager from 2017 to 2019 in the Greater Seattle Area, further developing his leadership and operational skills.
Experience at Quest Groups LLC
From 2019 to 2020, Josef Herold worked at Quest Groups LLC as a Product and Marketing Growth Partner. In this role, he contributed to the company's marketing strategies and product development initiatives. His experience in this position allowed him to enhance his skills in marketing and business growth, which are applicable to his current role in customer success.
Education and Expertise
Josef Herold earned a Bachelor of Business Administration (BBA) degree from Boise State University. His studies focused on General Business and Human Resource Management, providing him with a solid foundation in business principles and human resource practices. This educational background supports his professional roles in customer success and management.
Early Career at Enterprise
Josef Herold began his career at Enterprise, where he worked as a Daily Rental & Commercial Truck Manager from 2009 to 2012 in Utah. This role involved managing rental operations and customer service, which laid the groundwork for his later positions in the automotive and insurance industries.