Kent Kelly
About Kent Kelly
Kent Kelly is a Sr. Associate Account Manager at CCC Information Services with over 33 years of experience in client-facing roles. He has a diverse background that includes positions at ADP and Audatex, focusing on customer satisfaction and contract renewals.
Work at CCC Intelligent Solutions
Kent Kelly has been employed at CCC Information Services as a Sr. Associate Account Manager since 2020. In this role, he collaborates with top insurers to ensure they receive maximum value from the services offered by the company. His responsibilities include managing client relationships and focusing on customer satisfaction, which is a key aspect of his professional approach.
Previous Experience in Client-Facing Roles
Kent Kelly has accumulated 33 years of experience in client-facing positions. His career includes significant roles at ADP and Audatex, a Solera company. He worked at ADP in various capacities, including Senior Account Representative and District Manager Major Account Sales. At Audatex, he served as Territory Manager and later as Strategic Account Manager, where he focused on customer satisfaction and contract renewals.
Education and Expertise
Kent Kelly studied at West Virginia University and Edinboro University of Pennsylvania. His educational background supports his extensive experience in client management and customer service. He specializes in finding common ground and resolving issues during client interactions, which enhances his effectiveness in account management.
Career Timeline
Kent Kelly's career spans over three decades, beginning in 1988 at ADP as a Field Services Representative. He progressed through various roles at ADP until 2006, when he transitioned to Audatex as Territory Manager. After eight years, he returned to Audatex as Strategic Account Manager until 2018. He then joined CCC Information Services, where he served as Sr. Customer Success Manager before becoming Sr. Associate Account Manager.