Mark Keenan
About Mark Keenan
Mark Keenan is a Customer Success Manager at CCC Intelligent Solutions, where he has worked since 2022. With over 20 years of experience in property and casualty insurance claims, he specializes in balancing customer expectations with employee engagement and business profitability.
Work at CCC Intelligent Solutions
Mark Keenan has been serving as a Customer Success Manager at CCC Intelligent Solutions since 2022. His role is based remotely in New Jersey, while the company is headquartered in Chicago, Illinois. In this position, he focuses on enhancing customer satisfaction and ensuring that client needs are met effectively. His experience in the insurance industry informs his approach to customer success, allowing him to leverage his extensive background in claims management.
Previous Experience at Allstate
Prior to joining CCC Intelligent Solutions, Mark Keenan worked at Allstate for 23 years, holding the position of Senior Manager in Casualty Claim Experience, Strategy, and Design from 1998 to 2021. During his tenure at Allstate, he developed expertise in property and casualty insurance claims, leading initiatives that improved customer experiences and operational efficiencies. His long-standing career at Allstate provided him with deep insights into claims leadership and strategic design.
Education and Expertise
Mark Keenan earned a Bachelor of Arts (B.A.) degree in Public Relations, Advertising, and Applied Communication from Rutgers University. His educational background complements his extensive professional experience, equipping him with skills in communication and strategic thinking. He has over 20 years of expertise in the insurance sector, particularly in claims operations and leadership.
Skills and Specializations
Mark Keenan is adept at recruiting, training, and managing high-performance talent. He specializes in balancing customer expectations with employee engagement and business profitability. His strong business acumen is complemented by exceptional interpersonal skills, enabling him to establish and maintain key relationships that drive organizational change and growth. He is also passionate about developing and inspiring teams to achieve high performance.