Matt Grima
About Matt Grima
Matt Grima is a Customer Success Manager at CCC Intelligent Solutions, where he has worked since 2014 in Sacramento, California. He has a diverse background in the automotive and collision industries, having held various positions at CarMax, Cooks Collision, and Alldata prior to his current role.
Work at CCC Intelligent Solutions
Matt Grima has served as a Customer Success Manager at CCC Intelligent Solutions since 2014. In this role, he focuses on enhancing customer satisfaction and ensuring that clients effectively utilize CCC's solutions. His tenure at the company spans a decade, during which he has contributed to the growth and success of customer relationships in Sacramento, California.
Previous Experience in Customer Service
Before joining CCC Intelligent Solutions, Matt Grima held several positions that contributed to his expertise in customer service. He worked at CarMax as an Inventory Specialist from 2001 to 2004, where he managed vehicle inventory and supported sales operations. Following this, he spent three years at Cooks Collision as a Body Shop employee, further developing his skills in customer interaction and service delivery.
Career at Alldata
Matt Grima worked at Alldata from 2007 to 2014 as a Collision Account Manager. In this position, he was responsible for managing accounts related to collision repair solutions. His experience at Alldata provided him with in-depth knowledge of the automotive industry and strengthened his ability to address customer needs effectively.
Education in Administration of Justice
Matt Grima studied Administration of Justice at Sierra College from 2001 to 2004. This educational background provided him with foundational knowledge relevant to his career, particularly in understanding systems and processes that impact customer service and management.