Michael Vickers
About Michael Vickers
Michael Vickers is a Client Implementation Specialist at CCC Intelligent Solutions, where he has worked since 2021. He has a diverse background in customer success and training, having previously held roles at Docebo, Dominion Dealer Solutions, and Mitchell International.
Work at CCC Intelligent Solutions
Michael Vickers serves as a Client Implementation Specialist at CCC Intelligent Solutions. He has held this position since 2021, contributing to the company's efforts in client onboarding and implementation processes. His role involves ensuring that clients effectively utilize CCC's solutions to meet their business needs. Based in Atlanta, Georgia, he collaborates with various teams to facilitate smooth transitions for clients.
Previous Experience at Docebo
Prior to his current role, Michael Vickers worked at Docebo as a Customer Success Manager from 2019 to 2021. During his two years in this position, he was based in Athens, Georgia. His responsibilities included managing client relationships and ensuring customer satisfaction with Docebo's learning management system. This experience enhanced his skills in client engagement and support.
Background in Training and Implementation
Michael Vickers has a diverse background in training and implementation. He worked as a Training Specialist at Dominion Dealer Solutions from 2011 to 2017, where he focused on developing training programs for clients. Before that, he was an Implementation Consultant at Mitchell International from 2006 to 2009. His career began at Mitchell International as a National Account Manager from 1996 to 2002, where he managed key accounts and client relationships.
Education and Expertise
Michael Vickers studied at Lafayette College, where he gained foundational knowledge that supports his career in client implementation and customer success. His educational background complements his extensive experience in various roles within the technology and training sectors, equipping him with the skills necessary for effective client management.