Patrick Mc Alpine
About Patrick Mc Alpine
Patrick McAlpine is the Manager of Quality and Customer Experience at CCC Information Services, where he has worked since 2020. He has extensive experience in technical support and quality assurance, having held various roles at CCC Information Services and CoreComm over the past two decades.
Current Role at CCC Information Services
Patrick Mc Alpine serves as the Manager of Quality and Customer Experience at CCC Information Services since 2020. In this role, he is responsible for overseeing the quality of customer interactions and ensuring a positive experience for clients. His position involves implementing strategies to enhance service delivery and customer satisfaction.
Previous Experience at CCC Information Services
Prior to his current role, Patrick held several positions at CCC Information Services. He worked as a Technical Support Quality Assurance Lead from 2011 to 2020, where he focused on maintaining high standards in technical support. Before that, he served as a Technical Support Team Lead from 2006 to 2011, managing a team of technical support specialists. His career at CCC began as a Technical Support Specialist from 2002 to 2006.
Early Career at CoreComm and Webley Systems
Patrick's early career included roles at CoreComm and Webley Systems. He worked at CoreComm as a Technical Support Lead for seven months in 1999 and as a Technical Support Specialist from 1998 to 1999. At Webley Systems, he served as a Technical Support Specialist for five months in 2000 and as part of the Network Operations Center for three months in 2001.
Professional Background in Technical Support
Patrick Mc Alpine has a strong background in technical support, spanning over two decades. His experience includes various roles that emphasize quality assurance and customer experience. He has developed skills in managing technical teams and ensuring effective service delivery in high-pressure environments.