Paula Humbert
About Paula Humbert
Paula Humbert is a Software Support Specialist at CCC Information Services, where she has worked since 2005. She specializes in integrating accounting software and providing training for technical support staff.
Work at CCC Intelligent Solutions
Paula Humbert has been employed at CCC Information Services as a Software Support Specialist since 2005. In this role, she is responsible for providing remote access technical support for shop management software. She ensures seamless integration with various accounting systems, including QuickBooks, BusinessWorks, and Microsoft Dynamics. Humbert also develops and delivers training sessions for the technical support staff, focusing on the functional usage of shop management software. Her tenure at CCC spans 19 years, during which she has consistently contributed to enhancing customer support and software functionality.
Previous Experience at SymphonyIRI Group
Before joining CCC Information Services, Paula Humbert worked at SymphonyIRI Group as a Senior Technician in the PC Development Group from 1995 to 2004. During her nine years at SymphonyIRI, she gained valuable experience in technical support and software development. This role provided her with a strong foundation in the technical aspects of software solutions, which she has carried into her current position.
Education and Expertise
Paula Humbert studied at Murray State University, where she earned a Bachelor of Science degree in Accounting and Computer Information Systems from 1990 to 1994. This educational background equips her with a solid understanding of both accounting principles and technical systems, enabling her to effectively bridge the gap between software functionality and customer needs in her current role.
Specialization in Software Integration
Humbert specializes in setting up interfaces with various accounting software systems. Her expertise includes working with QuickBooks, BusinessWorks, and Microsoft Dynamics. She frequently devises unique solutions to meet specific customer requests, demonstrating her ability to tailor software applications to fit individual business needs. This specialization enhances the overall user experience and ensures that clients can effectively utilize their software.