Richard Pacheco
About Richard Pacheco
Richard Pacheco is a Help Desk Manager at CCC Intelligent Solutions in Chicago, Illinois, with a background in information technology management and a degree in Computer Science from the New Jersey Institute of Technology.
Work at CCC Intelligent Solutions
Richard Pacheco currently holds the position of Help Desk Manager at CCC Intelligent Solutions, a role he has occupied since 2022 in Chicago, Illinois. His responsibilities include overseeing the help desk operations and ensuring efficient support for users. Prior to this role, he served as the Information Technology Help Desk Supervisor at the same company from 2014 to 2021, where he managed help desk staff and improved service delivery. His extensive experience at CCC Intelligent Solutions spans over two decades, including a 15-year tenure as Distributed Ops Manager from 1999 to 2014, where he contributed to operational management and IT support.
Background
Richard Pacheco has a solid foundation in computer science, having studied at the New Jersey Institute of Technology. His educational background supports his extensive career in information technology and management. He began his professional journey at CCC Intelligent Solutions, where he developed his skills over 15 years in various roles. After a brief period as Regional Information Technology Manager at Recovery Centers of America in 2022, he returned to CCC Intelligent Solutions, demonstrating his commitment to the organization and its mission.
Previous Experience in Information Technology
Before his current role, Richard Pacheco accumulated significant experience in information technology management. His career at CCC Intelligent Solutions began in 1999, where he worked as Distributed Ops Manager for 15 years. He then transitioned to the role of Information Technology Help Desk Supervisor from 2014 to 2021, focusing on enhancing help desk operations and user support. His brief tenure at Recovery Centers of America in 2022 as Regional Information Technology Manager further expanded his expertise in IT management.
Education and Expertise
Richard Pacheco earned a degree in Computer Science from the New Jersey Institute of Technology. This educational background has equipped him with the technical knowledge and skills necessary for his roles in information technology management. His expertise encompasses help desk operations, IT support, and operational management, developed through years of experience in various positions within the industry.