Tasha Howland
About Tasha Howland
Tasha Howland is a Unit Manager at CCC Information Services, where she has worked since 2016. She has a background in business administration and management, with previous roles in customer service and event coordination.
Work at CCC Information Services
Tasha Howland has served as a Unit Manager at CCC Information Services since 2016. In this role, she focuses on enhancing associate development through coaching principles and maintaining a positive customer experience. Her responsibilities include overseeing daily operations and ensuring that service goals are met. She has accumulated over eight years of experience in this position, contributing to the organization's efficiency and effectiveness in service delivery.
Previous Experience at Frontier Communications
Prior to her current role, Tasha Howland worked as a Call Center Supervisor at Frontier Communications for six months in 2016. This position was located in the Provo, Utah Area. During her time there, she gained valuable experience in managing call center operations and addressing customer inquiries, which contributed to her professional development.
Career Background at Capital One
Tasha Howland held the position of Unit Manager at Capital One from 2012 to 2015 in Sioux Falls, South Dakota. In this role, she was responsible for managing a team and ensuring high levels of customer satisfaction. Her experience at Capital One provided her with a strong foundation in case management and escalations, which she has applied in her subsequent roles.
Event Coordination Experience at Spezia
From 2010 to 2013, Tasha Howland worked as an Event Coordinator at Spezia in Sioux Falls, South Dakota. In this capacity, she was involved in planning and executing events, which helped her develop organizational and communication skills. This experience contributed to her ability to manage teams and coordinate activities effectively in her later roles.
Education and Expertise
Tasha Howland studied at the University of South Dakota, where she earned a degree in Business Administration and Management, General, from 2009 to 2012. Her educational background has equipped her with a solid understanding of business principles, which she applies in her managerial roles. She possesses extensive experience in handling escalations and investigative practices in case management, with a strong focus on improving key performance indicators (KPIs) to meet service goals.