Tom Eppenstein
About Tom Eppenstein
Tom Eppenstein is a Senior Manager of IT End User Services at CCC Intelligent Solutions, with a background in Business Administration and Management Information Systems from Lewis University. He has extensive experience in IT management, having held various roles at the American Medical Association and other organizations.
Work at CCC Intelligent Solutions
Tom Eppenstein currently holds the position of Sr Manager, IT End User Services at CCC Intelligent Solutions, a role he has occupied since 2020. In this capacity, he manages IT incidents and requests across global locations. He also oversees a diverse team that includes System Engineers, Telecommunication and Web Conferencing Analysts, and Executive support teams. Prior to his current role, he served as Manager IT End User Technology at the same company since 2017, contributing to the development and management of IT services.
Previous Experience at American Medical Association
Tom Eppenstein has extensive experience at the American Medical Association, where he worked in various IT roles from 2003 to 2015. He started as an IT Support Specialist I and progressed through positions including IT Support Specialist II, IT Engineer III, and IT Engineer II. His responsibilities included providing technical support and managing IT systems, which equipped him with a comprehensive understanding of IT operations within a large organization.
Education and Expertise
Tom Eppenstein earned a Bachelor of Arts in Business Administration from Lewis University, where he studied from 1997 to 2001. He also obtained a Bachelor of Arts in Management Information Systems from the same institution during the same period. His educational background is complemented by expertise in Microsoft System Center Configuration Manager, Office 365 Administration, and project management, having undergone training through Franklin Covey Training for Project Management Solutions.
Technical Skills and Specializations
Tom Eppenstein possesses a range of technical skills relevant to IT management. He is experienced in AdminStudio Packaging and McAfee EPO AntiVirus administration. Additionally, he specializes in Microsoft Enterprise Agreement planning and renewal. His development skills as an Apple Developer and Android Developer further enhance his technical capabilities, allowing him to contribute effectively to IT projects.
Early Career and Additional Roles
Before his extensive tenure at the American Medical Association, Tom Eppenstein worked at Argonne National Laboratory as a Geographical Information Systems Analyst for six months in 2003. He also held a position as a Geographical Information Systems Operator at ComEd for seven months in 2002-2003. Earlier in his career, he worked at Best Buy as part of the Geek Squad, providing technical support from 2003 to 2005.