Tracy Vagner
About Tracy Vagner
Tracy Vagner is a Senior Customer Success Manager at CCC Intelligent Solutions, bringing over 15 years of experience in customer management and business process development. She holds an MBA in International Business and a BA in Communication from Wright State University.
Work at CCC Intelligent Solutions
Tracy Vagner has been employed at CCC Intelligent Solutions as a Senior Customer Success Manager since 2019. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of solutions. Her responsibilities include managing client relationships and driving customer engagement to achieve business objectives.
Previous Experience at Mitchell International
Prior to her current position, Tracy Vagner worked at Mitchell International for a total of nine years. She served as a Senior Account Manager from 2006 to 2015, where she was responsible for managing client accounts and ensuring service delivery. Additionally, she held the role of Manager, Client Services for four months in 2015, further contributing to client relationship management.
Experience at LexisNexis Risk Solutions
Tracy Vagner worked at LexisNexis Risk Solutions from 2015 to 2019 as a Vertical Account Manager in the Claims and Risk Solutions division. In this role, she managed accounts and developed strategies to meet client needs, leveraging her expertise in customer success and account management.
Education and Expertise
Tracy Vagner earned her MBA in International Business and a Bachelor of Arts in Communication from Wright State University. Her academic background supports her extensive experience in business process reengineering and development. She also possesses skills in technical documentation preparation and project timeline tracking, which enhance her effectiveness in her professional roles.
Background as Graduate Assistant
Before entering the corporate sector, Tracy Vagner worked as a Graduate Assistant at Wright State University from 1998 to 2000. This role provided her with foundational experience in academic support and project management, contributing to her skill set in both education and business environments.