Adam Smith
About Adam Smith
Adam Smith is a Junior Application Support Engineer at CDL Software in Stockport, United Kingdom, where he has worked since 2019. He monitors the company's software estate, manages access requests, and provides 2nd line support, drawing on his educational background in Computing Networking, Security, and Forensics from Edge Hill University.
Work at CDL Software
Adam Smith has been employed at CDL Software as a Junior Application Support Engineer since 2019. In this role, he monitors the entire software estate and provides 2nd line support as part of the application support team. His responsibilities include running scripts, uploading documents, and configuring endpoints. He also handles deployments to production and manages access requests. Additionally, he is involved in Linux server patching and uploading policies, contributing to the overall functionality and security of the software systems.
Education and Expertise
Adam Smith studied at College@Deyes Sixth Form from 2014 to 2016, where he achieved A-Level and BTEC qualifications in subjects including History, Religious Education, IT, and English Literature. He previously attended Deyes High School from 2009 to 2014, obtaining 9 GCSEs at grades C-A*, including Mathematics, English, and Science. He furthered his education at Edge Hill University, earning a Bachelor’s Degree in Computing Networking, Security, and Forensics from 2016 to 2019.
Background
Before joining CDL Software, Adam Smith worked as a General Sales Assistant at Matalan from 2015 to 2019 in Aintree, Liverpool. This role provided him with customer service experience and skills that are beneficial in his current position. His educational background in computing and prior work experience have equipped him with the necessary skills for his role in application support.
Technical Skills
In his role at CDL Software, Adam Smith utilizes a range of technical skills. He is proficient in running scripts and configuring endpoints, which are essential for maintaining software applications. His involvement in Linux server patching indicates a solid understanding of server management and security protocols. Additionally, he manages access requests and handles deployments, showcasing his ability to work with production environments and ensure system integrity.