Anthony Brennan Hazell
About Anthony Brennan Hazell
Anthony Brennan Hazell is a Service Delivery Lead with over 18 years of experience in customer-facing service delivery roles within the IT industry. He holds an ITIL V4 qualification and has studied Management and Human Resources Management, demonstrating a strong foundation in service management and leadership.
Current Role at CDL Limited
Anthony Brennan Hazell serves as the Service Delivery Lead (Service Manager) at CDL Limited, a position he has held since 2015. In this role, he oversees service delivery operations, ensuring that customer needs are met effectively. His extensive experience in IT service management contributes to the efficiency and quality of services provided. Hazell has been with CDL Limited for a significant period, demonstrating his commitment to the organization and its clients.
Experience in Service Delivery Management
With over 18 years of experience in customer-facing service delivery roles within the IT industry, Anthony Brennan Hazell has developed a strong expertise in service delivery disciplines. His background includes working with cloud services and major corporate IT managed service providers. This experience equips him with the knowledge necessary to manage complex service delivery environments and to enhance customer satisfaction.
Educational Background
Anthony Brennan Hazell has pursued various educational qualifications that support his career in management and human resources. He studied at the Institute of Leadership & Management, achieving Level 5 Management in 2009. Additionally, he completed a Level 5 qualification in Human Resources Management/Personnel Administration at Tameside College from 2014 to 2015. His foundational education includes achieving GCSE qualifications at St Matthews RC from 1990 to 1995.
Professional Qualifications
Hazell possesses an ITIL V4 qualification, which demonstrates his expertise in IT service management. This certification is recognized in the industry for its focus on aligning IT services with the needs of the business. Additionally, he has achieved an NVQ in Customer Service, further enhancing his skills in managing customer interactions and service delivery.
Previous Roles at CDL Limited
Before his current role as Service Delivery Lead, Anthony Brennan Hazell worked as a Senior Service Delivery Leader at CDL Limited from 2019 to 2021. His tenure in this position allowed him to refine his skills in service management and delivery. Hazell's long-standing association with CDL Limited, spanning nearly two decades, highlights his extensive knowledge of the company's operations and customer service strategies.