Christopher B.
About Christopher B.
Christopher B. is the Head of Operations at CDL Software, where he has worked since 2023. He has a background in interactive multimedia from Staffordshire University and extensive experience in operational management and customer service within the insurance sector.
Work at CDL Software
Christopher B. serves as the Head of Operations at CDL Software, a position he has held since 2023. His role involves overseeing operational strategies and ensuring efficient delivery of services. Prior to this, he worked in various capacities within the same organization, including Head of Service Management and Lead Incident and Problem Manager. His tenure at CDL Software has been marked by his focus on implementing strategic roadmaps that have benefited numerous major brands across the UK and Europe.
Education and Expertise
Christopher B. studied at Staffordshire University, where he earned a degree in Interactive Multimedia from 2005 to 2007. This educational background has equipped him with skills relevant to his current role in operations management. His expertise includes operational strategy, service management, and customer service, which he has developed over years of experience in the industry.
Background
Before joining CDL Software, Christopher B. worked at Ageas UK in Insurance Sales and Customer Service from 2007 to 2008. This early experience in customer-facing roles laid the foundation for his later positions in operations and service management. His career progression reflects a consistent focus on improving operational efficiency and customer satisfaction.
Achievements
Throughout his career, Christopher B. has demonstrated a proven track record in solving operational and delivery challenges. He has successfully implemented achievable solutions and changes within businesses, leading to improved relationships and outcomes. His efforts in developing and managing budgets for staff training and career progression have also contributed to enhancing departmental capabilities.