Katie Clarke
About Katie Clarke
Katie Clarke is a Technical Delivery Lead at CDL Software, where she manages operational activities and oversees the Platform Engineering team. She has a background in administration and project delivery, with previous roles at AstraZeneca and KnowledgePoint360 Group.
Current Role at CDL Software
Katie Clarke serves as the Technical Delivery Lead at CDL Software, a position she has held since 2022. In this role, she manages the end-to-end operational activities, overseeing the service desk and project portfolio. She plays a core role in the Platform Engineering team, where she is accountable for the task and line management of Platform Engineers. Katie reports directly to the Software Engineering Manager for Platform Engineering, ensuring that project delivery aligns with organizational goals.
Previous Experience at KnowledgePoint360 Group
Before joining CDL Software, Katie Clarke worked at KnowledgePoint360 Group in various roles. She served as an Administrator/PA for one year from 2006 to 2007. Later, she took on the position of Service Desk Technician, where she worked for nine years until 2015. Her experience at KnowledgePoint360 Group contributed to her skills in IT service management and operational support.
Experience at AstraZeneca
Katie Clarke has significant experience from her time at AstraZeneca, where she worked from 2002 to 2006. During her tenure, she held two roles: Administrator/PA for four years and Fleet Administrator for three years. This experience allowed her to develop strong administrative skills and a deep understanding of operational processes within a large organization.
Educational Background
Katie Clarke's educational journey includes studies in Business Administration at Macclesfield College, where she achieved an NVQ Level 2 from 2000 to 2001. She also attended Stockport College, studying Admin & Secretarial Procedures and obtaining a Diploma from 2001 to 2002. These educational qualifications have provided her with a solid foundation in administrative practices and business operations.
Technical Skills and Expertise
Katie Clarke possesses strong skills in ITSM Tool Administration & Configuration and AV Implementation. Her technical expertise is complemented by her extensive experience in managing operational activities and project delivery. This combination of skills enables her to effectively contribute to the development of the Platform group and the successful delivery of projects at CDL Software.