Murtaza Tirmazi
About Murtaza Tirmazi
Murtaza Tirmazi is a Service Management IT Technician at CDL Limited in Stockport, United Kingdom, with a background in IT service management and customer service. He holds a BSc (Hon) in Computing from The Manchester Metropolitan University and has experience in various roles, including data analysis and event stewardship.
Current Role at CDL Limited
Murtaza Tirmazi has been employed at CDL Limited as a Service Management IT Technician since 2017. In this role, he is responsible for diagnosing and resolving application and technical faults while adhering to established service level agreements. He maintains a comprehensive understanding of core applications and utilities, as well as call resolution procedures. His position requires a proactive approach to identifying training needs to enhance personal knowledge and skill levels in IT service management.
Previous Experience in IT and Customer Service
Before joining CDL Limited, Murtaza Tirmazi worked in various roles that contributed to his expertise in IT and customer service. He served as a Customer Service Advisor at Capita from 2014 to 2016, where he developed skills in customer interaction and service delivery. Additionally, he worked as an Event Steward at Controlled Solutions Group for one year in 2013-2014, gaining experience in event management and customer engagement.
Educational Background in Computing
Murtaza Tirmazi studied at The Manchester Metropolitan University, where he pursued a degree in Computing. He completed his studies with a BSc (Hon) from 2011 to 2014. This educational background provided him with foundational knowledge and skills that support his current role in IT service management.
Early Career and Development
Murtaza Tirmazi began his career as a Catering Assistant at CELIA CLYNE CATERING LIMITED from 2009 to 2013. This role, which lasted four years, helped him develop essential interpersonal skills. He later transitioned to a Data Analyst position at Datum Group for six months in 2016, where he further honed his analytical skills before moving into customer service and IT roles.