Priyesh Patel
About Priyesh Patel
Priyesh Patel is a Major Incident & Problem Manager with over 10 years of experience in the IT and financial sectors. He has a background in banking, software, and data transformation, having previously held positions at BNY Mellon and CDL Software.
Current Role at CDL Software
Priyesh Patel currently serves as the Major Incident & Problem Manager at CDL Software, a position he has held since 2019. In this role, he is responsible for developing strategies and frameworks that enhance customer engagement and drive product adoption. He focuses on fostering alignment and collaboration across various teams within the organization.
Previous Experience at BNY Mellon
Prior to his current role, Priyesh Patel worked at BNY Mellon as a Team Leader from 2008 to 2016. During his eight years in this position, he operated out of Manchester, United Kingdom, and gained valuable experience in the financial sector, specifically in banking and data transformation.
Experience at CDL Software
Before becoming the Major Incident & Problem Manager, Priyesh Patel was employed at CDL Software as an ITIL Service Analyst from 2017 to 2019. His work in this capacity contributed to his understanding of IT service management and the integration of customer feedback into operational processes.
Education and Qualifications
Priyesh Patel studied at The Manchester Metropolitan University, where he earned a Bachelor of Science degree in Media Technology. His studies spanned from 2002 to 2007, providing him with a foundational understanding of technology that supports his career in IT and financial services.
Expertise in IT and Financial Sectors
With over ten years of experience in the IT and financial sectors, Priyesh Patel has developed a strong focus on banking, software, and data transformation. His expertise allows him to effectively collaborate with various departments, including Service Management, Software Engineering, and Commercial Operations, to integrate customer feedback into decision-making processes.